Sales & CRM
Enhance Your Team Engagement and
Customer Experience
with inbuilt CRM
How to create transparency between customer and teams?
Tracking enquiries, creating quotations with faster turnaround time, managing customer and partner data, team efficiency and day-to-day task assignment plays a major part for any travel agent or tour operator looking for a right CRM and sales software. With ETOSDMC24 inbuilt CRM features, it allows travel companies to perform better and engage with your customers and partners on daily basis by creating a full transparency across all departments of business.
How can inbuilt CRM help travel agencies or tour operators to perform better?
With ETOSDMC24 we work with 3 layers of CRM capabilities team collaboration, day to day operations and real time analytics. It is a dream of every tour operator or travel agency to have a solution which can allow them manage tasks with more clarity within the organisation and with their customer and partner agencies. Managing leads, opportunities, conversions, bookings, invoicing, integrating with online booking platform, tracking sales and customer feedbacks make a core of our travel CRM process.
CRM and Sales features that bind customers and teams in ETOSDMC24
- Centralised enquiry management from various sources
- Auto distribution of enquiries to related teams
- Sales teams setup for different markets
- Partner Agent profiling and customer database management
- Enquiry and follow-up management
- Inbuilt costing and quotation module with multiple amendment features
- Costing for FIT and Adhoc-Groups
- Attractive itinerary in PDF and digital formats
- Analysis on won / lost leads and lead funnels
- Booking management for multiple service lines
- Centralised booking for B2B and B2C booking platforms
- Amendments and Cancellation Management for bookings
- Instant proforma invoice
- Deposit / Advance invoice creation
- Tax invoice creation
- Intuitive and Dynamic inquiry and booking dashboards
- CRM and analytical reports
- Pending tasks and performance monitoring
- SMS and outgoing email integration
- Tour and service wise guest feedbacks
